Having Computer Problems?

Don’t worry, we’ve been repairing computers for the last 30 years.

Did you know girl?

Did you know?

Did you know that if your computer has not been cleaned in the past 3 years it could have tens of thousands of junk files hanging around? Most people don’t realize that these files are the perfect hiding place for viruses.   Your computer searches these files which increase boot and load times by a factor of 5 and can also leave you susceptible to spambots and other malicious programs.

Having Computer Problems?

Don’t worry, we’ve been repairing computers for the last 30 years.

Did you know girl?

Did you know?

Did you know that if your computer has not been cleaned in the past 3 years it could have tens of thousands of junk files hanging around? Most people don’t realize that these files are the perfect hiding place for viruses.   Your computer searches these files which increase boot and load times by a factor of 5 and can also leave you susceptible to spambots and other malicious programs.

Things we can do for you

Remember we’re mobile, we come to you 🙂

Computer Repair is basically the umbrella which everything else is under. By everything, we mean everything below, as well as power supply replacement, memory, and hardware upgrades, printer setup and so on. In Home Computer Repair can also help in rolling out software like Office 365, new antivirus, Quickbooks or your own company software. If you’re a residential customer needing just one computer setup or a company needing 20 workstations hooked to a server; In Home Computer Repair is the right choice to keep IT costs down and service up.

Virus & Spyware removal

Removing a virus can be a tricky business, with Ransomware, Trojans, Rootkits, and Malware. We have the tools and the know-how to root out the little buggers and get your system running like new again.

NETWORK Setup & TRoubleshooting

Is your network running at a snail’s pace? Do you need to setup workstations, a router, wireless or printers? We handle all aspects of networking and network troubleshooting from bad switches to bad cabling we will find the problem and fix it.

hard drive recovery and replacement

Do you need to retrieve data from an old hard drive or dead computer? No problem, we carry the tools to do most jobs on-site. We can also add a bigger drive to your computer as well.

Remote Support

Don’t want someone coming out to your house, no problem we’re not offended. Lots of issues can be handled remotley. For just $40.00 per half hour a trusted support professional can eliminate your worries and get your computer back on track.

Backing up your data

Want to save all your documents and pictures but don’t know how? Call us and we will give you all your options. We can show you step by step how to easily accomplish any backup task with minimal to no effort.

email setup & troubleshooting

Want to setup new email or transfer from an existing provider; no problem we can setup POP3, IMAP or Exchange; we can tell you which would fit you and your needs the best. We also repair email and find solutions for your email woes.
Tim Smith
Tim Smith
20:47 16 Sep 19
Rob has been incredible for us for over 12 years! Prompt, reliable and discreet all the things you want in someone handling your computer and MIS needs on a long term basis!read more
Josh McKinney
Josh McKinney
03:52 09 Aug 19
Rob was prompt and very helpful to speed up my 2 laptops. One of those laptops was old and useless until he brought new life to it. He is professional and cost efficient. I will use his service again!read more
jim walter
jim walter
04:02 26 Jul 19
Rob did a great job for me. He replaced a hard drive on my laptop. He was honest, reasonably priced, courteous and expeditious. I will definitely use him again.read more
David Sroka
David Sroka
13:33 10 Jun 19
Was able to service on the same day. Knew the problem and corrected it in less than an hour. Would recommend to anyone needing computer repair.read more
Sandy Munoz-Weingarten
Sandy Munoz-Weingarten
23:46 08 Jun 19
I emailed Rob last night, he responded a short time later, and came out to our house today. He completed a number of tasks in a timely manner, saving us from our weeklong computer nightmare. We had multiple problems: the two computers in our home had both recently stopped working, and one was stuck on a black screen. I wasn't sure if either would even work again much less whether or not we would be able to salvage any of the files from them. Rob arrived at the time we'd agreed upon via email, and began tackling each issue, asking questions of me, and explaining what he was doing each step of the way. I could tell he knew what he was doing; he always seemed to have a workaround to use when something didn't work. He removed some faulty parts and swapped them out to get me back to a working machine, AND was able to salvage all of the files, so nothing was lost. He not only completed a great fix, but he even removed some malware that we had no idea was on there! Rob was very thorough and friendly, and I appreciated that he answered all of my questions and didn't make me feel dumb about computers. I felt very comfortable having him in my home, and would recommend him to anyone having issues with the computer(s) in your home! Thanks, Rob!read more
Janis Goldstein
Janis Goldstein
16:44 22 May 19
I always use this service for my computer needs, because I know that Rob will provide me with excellent service in a timely way. He's the BEST.read more
Manfred Duersch
Manfred Duersch
23:43 09 Jan 19
Robert came to our home and we immediately felt we were in good hands.He is not only personable, he knows his work and made it easier for us to understand what was wrong with our computer. He of course fixed it and we are very pleased. Being seniors lots of this stuff is hard for us to sometime comprehend, he facilitated our understanding and we are now comfortable using our computer. We highly recommend Robert to any one who is need of good service and has patience with clients.read more
CPR Savers - Support
CPR Savers - Support
20:21 01 Nov 18
Awesome service! We are a small business and when systems go down we need it fixed asap! Rob is always available to help us out in our time of need and his response time is amazing. I definitely recommend his services.read more
pete vivona
pete vivona
04:24 29 Jun 18
Robert is an amazing customer-oriented technician - I have worked with several, and frankly he is "the bomb"!! I never expected to have such a smooth transition from my old computer to my new one! I am not especially computer-techno savvy; he did not make me feel incompetent, and he always helps me understand exactly what I need to do to make everything work!. His customer follow-through is amazing. I cannot recommend Robert and his services highly enough...in my estimation he is simply the best at what he does!read more
Next Reviews

WHY we do it

We love helping people,
it just feels right.

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customer satisfaction

Our customers are our number one priority. Providing excellence in service is our creed and we’re not happy until you’re happy. If we can’t resolve the problem then you don’t pay. We also hold an A+ Rating with the Better Business Bureau.

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Experience

We have over 30 years of business experience and stay ahead of the technology curve in both hardware and software.
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Value

We work efficiently completing most calls in just 1 hour. This gives us a low total service call price. What takes other companies 3 hours to complete we do in 1. Most jobs are completed the same day and we offer Senior and Military discounts.
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ACCESSIBILITY

We work 7 days a week, and keeping our hours flexible, helps fit your busy schedule.
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CAPABILITIES

Our technicians hold A+ Certifications and support all versions of Windows Operating Systems including XP, Vista, 7, 8 and Windows 10.

We specialize in the integration of both Tablets and Smart Phones with your home or office network. Setting up a new NAS drive or network appliances such as Smart T.V’s, Doorbells, Roku and console games can be a snap when you let us do the hard stuff. In Home Computer Repair can help setup PC’s and Apple computers and help with the transition between the two.  We have extensive experience with both residential and commercial installations.

OUR Company

In Home Computer Repair, Inc. has been servicing computers for over 30 years now. We are located in Mesa, Arizona but we are a mobile company that travels around the Valley helping both residential and business customers alike. In Home Computer Repair, Inc. was one of the first mobile computer repair companies in the Valley and unlike many of the big box stores, we charge a low hourly rate that is capped at 2 hours for our residential customers. Most on-site repairs are completed within the first hour and come with a 30-day guarantee. Some companies may charge $150 or more to remove spyware for 5 minutes and extra to do anything else. We will fix the problem plus anything else wrong with that system or others in that hour. You can expect the biggest bang for your buck with In Home Computer Repair.

Rob Star

OWNERS BIO

Being in the computer business for over 30 years, I have seen many changes and have personally fixed thousands of systems. My name is Rob Star and I am the owner of In Home Computer Repair. My life in electronics started back in the seventies working for my father’s electronics company in Philadelphia and then in Tucson. In those beginning years, I cut my teeth on building parts for Main Frame computers and high-speed printers for IBM. In the late eighties, I started In Home Computer Repair and ran it along with the family business. Part of the day was spent building jet engine test cells and test equipment for AlliedSignal and the other was spent installing networks and fixing workstations for companies and individuals throughout the Valley. In 1998 I left the electronics business so I could focus primarily on computers and never looked back.

OUR Company

In Home Computer Repair, Inc. has been servicing computers for over 30 years now. We are located in Mesa, Arizona but we are a mobile company that travels around the Valley helping both residential and business customers alike. In Home Computer Repair, Inc. was one of the first mobile computer repair companies in the Valley and unlike many of the big box stores, we charge a low hourly rate that is capped at 2 hours for our residential customers. Most on-site repairs are completed within the first hour and come with a 30-day guarantee. Some companies may charge $150 or more to remove spyware for 5 minutes and extra to do anything else. We will fix the problem plus anything else wrong with that system or others in that hour. You can expect the biggest bang for your buck with In Home Computer Repair. 

OWNERS BIO

Being in the computer business for over 30 years, I have seen many changes and have personally fixed thousands of systems. My name is Rob Star and I am the owner of In Home Computer Repair. My life in electronics started back in the seventies working for my father’s electronics company in Philadelphia and then in Tucson. In those beginning years, I cut my teeth on building parts for Main Frame computers and high-speed printers for IBM. In the late eighties, I started In Home Computer Repair and ran it along with the family business. Part of the day was spent building jet engine test cells and test equipment for AlliedSignal and the other was spent installing networks and fixing workstations for companies and individuals throughout the Valley. In 1998 I left the electronics business so I could focus primarily on computers and never looked back.

Pricing

DISCOUNTS  (applies to mobile service only)

Senior Discount 65 and over: – $15

Military Discount : -$10 

Carry-in Service by appointment

Remote Support

$40.00 per 1/2 hour

Mobile Service

$95.00 Per Hour (One-hour minimum Charge) $23.75 per quarter hour thereafter.

Our most common bill is for one hour.

Carry-in Service

Carry-in service is by appointment only so please call ahead first and I’ll get you in as soon as possible. If you decide to leave it for say large data transfer, the turnaround is normally 1 day. just one day.

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Discounts Terms and Conditions

Discounts can not be combined or used with any other offers. Discount will be applied for the first hour of service only. ID required. Discount must be requested at the time of service.  Applies to residential customers not using the computer(s) for home-based businesses. 

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PAYMENT TYPES

We accept Cash, Check, Debit, Visa, MasterCard, Discover, and American Express.

FAQ
What if you come out and can’t fix my problem?
It’s rare, but it does happen. If we arrive and determine the cause of the problem, for instance, a piece of bad hardware, you will still be charged for the hour. After all, we still came out there and did the troubleshooting to find your problem. At that point, our technician will recommend your best solution. If it’s not a hardware problem but a software problem i.e. virus or spyware that we’re unable to fix it then no, you will not be charged.
I've seen other companies with a lower hourly rate, what's up?

Don’t be fooled by companies offering discounted rates, it’s often accompanied by discounted service. Remember the old adage ” You get what you pay for.” Sometimes it’s true. We’ve been doing this since the late ’80s and have thousands of satisfied customers, not just a few relatives and friends. So, if you just need to get to the next level in World of Warcraft a $25.00 per hour tech is fine, however, if you want your business computer to function properly, save yourself the worry and call us.

What kind of warranty can I expect on your services?
A 30-day warranty is provided for all service work.
Can I get a quote over the phone?
Sure, our technicians would be happy to, just answer a few questions so they can provide the best possible quote for you.
I just have a simple question, can I just call you and ask at no charge?
You bet. We’ve all been there. We would rather you called and asked questions before doing something you might regret later. Plus, our company policy is “if you help people when you can, they will come back again in the future.” All of our customers can attest to that.
How do we charge?

For mobile service, we charge by the hour, with a 1-hour minimum; If the job is completed in 30 minutes, it’s still the one hour charge. After the first hour though, it breaks down to 15-minute increments. For Remote Login service, we charge by the 1/2 hour at $40.00 per 1/2 hour.

What’s your gimmick?
Sorry, no gimmicks, we don’t drive a funny little car or dress up like a doctor or a clown, IHCR just provides professional, honest service in the hope that you’ll come back for years to come.
In Home Computer Repair
5.0
Based on 11 Reviews
Kacee F.
Kacee F.
2019-07-14 16:26:10
Rob is amazing. Super fair prices lower than all the competitors and has the knowledge to fix any computer problem. I needed a new hard drive, he fixed it... read moreread more
Brad H.
Brad H.
2019-06-09 10:54:15
I know a lot about computers but I had an issue with a new one that I just built and I couldn't figure it out. At first, I made the mistake of asking the... read moreread more
Lynne B.
Lynne B.
2018-07-27 20:49:26
I have used IHCR many times over the years and have never been disappointed. Robert is efficient and answers all my questions. He always gets my... read moreread more

WHAT OUR CUSTOMERS SAY

“Rob Star of In Home Computer Repair has provided the best computer trouble-shooting I have ever called on. He is fast and accurate, his service is prompt and his knowledge of the cybernetic world is impressive. I can recommend him wholeheartedly ” Hugh Downs | Broadcaster, ABC's 20/20

Below in aqua is our mobile service area. 

Contact Form

5 + 6 =

2723 S. Drexel

Mesa, Arizona 85209

Website security
star@ihcr-inc.com
In Home Computer Repair, Inc. BBB Business Review
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Hours of Operation

Monday – Sunday 8:00 a.m. –  6:00 p.m. Yes, I’m always working 🙁