Having Computer Problems?

Don’t worry, we’ve been repairing computers for the last 30 years.

Having Computer Problems?

Don’t worry, we’ve been repairing computers for the last 30 years.

Things we can do for you

Remember we’re mobile, we come to you 🙂

Computer Repair is basically the umbrella which everything else is under. By everything, we mean everything below, as well as power supply replacement, memory, and hardware upgrades, printer setup and so on. In Home Computer Repair can also help in rolling out software like Office 365, new antivirus, Quickbooks or your own company software. If you’re a residential customer needing just one computer setup or a company needing 20 workstations hooked to a server; In Home Computer Repair is the right choice to keep IT costs down and service up.

Virus & Spyware removal

Removing a virus can be tricky business, with Ransomware, Trojans, Rootkits, and Malware. We have the tools and the know how to root out the little buggers and get your system running like new again.

hard drive recovery and replacement

Do you need to retrieve data from an old hard drive or dead computer? No problem, we carry the tools to do most jobs on site. We can also add a bigger drive to your computer as well.

Backing up your data

Want to save all your documents and pictures but don’t know how? Call us and we will give you all your options. We can show you step by step how to easily accomplish any backup task with minimal to no effort.

NETWORK Setup & TRoubleshooting

Is your network running at a snail’s pace? Do you need to setup workstations, a router, wireless or printers? We handle all aspects of networking and network troubleshooting from bad switches to bad cabling we will find the problem and fix it.

OUR REMOTE SUPPORT IS THE BEST

Don’t want someone coming out to you? That’s ok, we’re not offended. With Remote Support we can login to your computer and fix it from here, it’s a little cheaper also. You just need internet access to get started and we use bank-level encryption so the connection is always secure.

email setup & troubleshooting

Want to setup new email or transfer from an existing provider; no problem we can setup POP3, IMAP or Exchange; we can tell you which would fit you and your needs the best. We also repair email and find solutions for your email woes.

WHY we do it

We love helping people,
it just feels right.

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customer satisfaction

Our customers are our number one priority. Providing excellence in service is our creed and we’re not happy until you’re happy. If we can’t resolve the problem then you don’t pay. We also hold an A+ Rating with the Better Business Bureau.

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Experience

We have over 30 years of business experience and stay ahead of the technology curve in both hardware and software.

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Value

We work efficiently completing most calls in just 1 hour. This gives us a low total service call price. What takes other companies 3 hours to complete we do in 1. Most jobs are completed the same day and we offer Senior and Military discounts.

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ACCESSIBILITY

We work 7 days a week, and keeping our hours flexible, helps fit your busy schedule.

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CAPABILITIES

Our technicians hold A+ Certifications and support all versions of Windows Operating Systems including XP, Vista, 7, 8 and Windows 10.

We specialize in the integration of both Tablets and Smart Phones with your home or office network. Setting up a new NAS drive or network appliance such as thermostats can be a snap when you let us do the hard stuff. In Home Computer Repair can help setup PC’s and Apple computers and help with the transition between the two.  We have extensive experience with both residential and commercial installations.

OUR Company

In Home Computer Repair, Inc. has been servicing computers for over 30 years now. We are located in Mesa, Arizona but we are a mobile company that travels around the Valley helping both residential and business customers alike. In Home Computer Repair, Inc. was one of the first mobile computer repair companies in the Valley and unlike many of the big box stores, we charge a low hourly rate that is capped at 2 hours for our residential customers. Most on-site repairs are completed within the first hour and come with a 30-day guarantee. Some companies may charge $150 or more to remove spyware for 5 minutes and extra to do anything else. We will fix the problem plus anything else wrong with that system or others in that hour. You can expect the biggest bang for your buck with In Home Computer Repair. Try our Remote Service, a great value, and fast turnaround.

OWNERS BIO

Being in the computer business for over 30 years, I have seen many changes and have personally fixed thousands of systems. My name is Rob Star and I am the owner of In Home Computer Repair. My life in electronics started back in the seventies working for my father’s electronics company in Philadelphia and then in Tucson. In those beginning years, I cut my teeth on building parts for Main Frame computers and high-speed printers for IBM. In the late eighties, I started In Home Computer Repair and ran it along with the family business. Part of the day was spent building jet engine test cells and test equipment for AlliedSignal and the other was spent installing networks and fixing workstations for companies and individuals throughout the Valley. In 1998 I left the electronics business so I could focus primarily on computers and never looked back.

OUR Company

In Home Computer Repair, Inc. has been servicing computers for over 30 years now. We are located in Mesa, Arizona but we are a mobile company that travels around the Valley helping both residential and business customers alike. In Home Computer Repair, Inc. was one of the first mobile computer repair companies in the Valley and unlike many of the big box stores, we charge a low hourly rate that is capped at 2 hours for our residential customers. Most on-site repairs are completed within the first hour and come with a 30-day guarantee. Some companies may charge $150 or more to remove spyware for 5 minutes and extra to do anything else. We will fix the problem plus anything else wrong with that system or others in that hour. You can expect the biggest bang for your buck with In Home Computer Repair. Try our Remote Service, a great value, and fast turnaround.

OWNERS BIO

Being in the computer business for over 30 years, I have seen many changes and have personally fixed thousands of systems. My name is Rob Star and I am the owner of In Home Computer Repair. My life in electronics started back in the seventies working for my father’s electronics company in Philadelphia and then in Tucson. In those beginning years, I cut my teeth on building parts for Main Frame computers and high-speed printers for IBM. In the late eighties, I started In Home Computer Repair and ran it along with the family business. Part of the day was spent building jet engine test cells and test equipment for AlliedSignal and the other was spent installing networks and fixing workstations for companies and individuals throughout the Valley. In 1998 I left the electronics business so I could focus primarily on computers and never looked back.

Pricing

DISCOUNTS  (applies to mobile service only)

Senior Discount 65 and over: – $15

Military Discount, id required: -$10 

Carry-in Service & Remote Help Desk Repair

Mobile Service

$95.00 Per Hour (One-hour minimum Charge) $23.75 per quarter hour thereafter.

NO TRAVEL CHARGES in our service area.

Our most common bill is for one hour.

Remote Service

$40 per 1/2 hour

Carry-in Service

Carry-in service is by appointment only so please call ahead first and I’ll get you in as soon as possible. If you decide to leave it for say large data transfer, the turnaround is normally 1 day. just one day. 480-986-3405   We accept: Cash, Check, Debit, Visa, MasterCar

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Discounts Terms and Conditions

Discounts can not be combined or used with any other offers. Discount will be applied for the first hour of service only. ID required. Discount must be requested at the time of service.  Applies to residential customers not using the computer(s) for home based businesses. May not be used for Remote Service.

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PAYMENT TYPES

We accept Cash, Check, Debit, Visa, MasterCard, and American Express.

FAQ

What if you come out and can’t fix my problem?

It’s rare, but it does happen. If we arrive and determine the cause of the problem, for instance, a piece of bad hardware, you will still be charged for the hour. After all, we still came out there and did the troubleshooting to find your problem. At that point, our technician will recommend your best solution. If it’s not a hardware problem but a software problem i.e. virus or spyware that we’re unable to fix it then no, you will not be charged.

I've seen other companies with half the hourly rate, what's up?

Don’t be fooled by companies offering discounted rates, it’s often accompanied by discounted service. Remember the old adage ” You get what you pay for.” Sometimes it’s true. We’ve been doing this since the late 80’s and have thousands of satisfied customers, not just a few relatives and friends. So, if you just need to get to the next level in World of Warcraft a $25.00 per hour tech is fine, however, if you want your business computer to function properly, save yourself the worry and call us.

What kind of warranty can I expect on your services?

A 30-day warranty is provided for all service work.

Can I get a quote over the phone?

Sure, our technicians would be happy to, just answer a few questions so they can provide the best possible quote for you.

I just have a simple question, can I just call you and ask at no charge?

You bet. We’ve all been there. We would rather you called and asked questions before doing something you might regret later. Plus, our company policy is “if you help people when you can, they will come back again in the future.” All of our customers can attest to that.

How do we charge?

For mobile service, we charge by the hour, with a 1-hour minimum; If the job is completed in 30 minutes, it’s still the one hour charge. After the first hour though, it breaks down to 15-minute increments. For Remote Login service, we charge by the 1/2 hour with a discount so $40.00 per 1/2 hour.

What’s your gimmick?

Sorry, no gimmicks, we don’t drive a funny little car or dress up like a doctor or a clown, IHCR just provides professional, honest service in the hope that you’ll come back for years to come.

WHAT OUR CUSTOMERS SAY

“Rob Star of In Home Computer Repair has provided the best computer trouble-shooting I have ever called on. He is fast and accurate, his service is prompt and his knowledge of the cybernetic world is impressive. I can recommend him wholeheartedly ”

Hugh Downs | Broadcaster, ABC's 20/20

Below in aqua is our mobile service area. 

Contact Form

15 + 12 =

2723 S. Drexel

Mesa, Arizona 85209

Website security

star@ihcr-inc.com

In Home Computer Repair, Inc. BBB Business Review
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Hours of Operation

Monday – Sunday 8:00 a.m. –  6:00 p.m. Yes, I’m always working 🙁